FAQ

Frequently Asked Questions about Truly Cloud VPS Services.

Why order a VPS over Private Cloud?

The VPS is designed to be simple. The VPS is deployed from a template, and off you go. Private Cloud is for the more advanced user who wants multiple VPS behind a firewall. You can deploy from templates with the Private cloud, but there are many more functions.

How quickly is my VPS available?

Almost instantly. If you have selected an image, base about 30 seconds. If installing from ISO, it takes about 10 seconds.

Can I change the resources after ordering?

Yes, you can. For protection, disk sizes cannot be decreased, as this will cause corruption and failure to boot. Everything else can be changed up or down.

What is the difference with and without a firewall

The firewall provides extra security and VPN capabilities, whereas without it, there are security groups that filter traffic type and port.

Why do you not offer flavours or set VM sizes?

We don't see the need to be that restrictive. Why buy resources you don't want? This way, you can purchase the resources you want and need.

What internet speed do I get?

With VPS, they have a 1Gb connection that is shared with the other users. Private cloud is selectable but has a higher priority.

What storage system do you use?

All our storage is backed by enterprise NVMe SANs. This provides high uptime and resilience over local server storage, providing us with stability and high uptimes.

I can't see the extra disk space

We understand that people's needs are not always the same. For this reason, we have not automated disk partitioning. This way, you can configure how you wish.

OS Patching

We don't patch the OS by default, as we understand not everyone wants that. However, if you do, we offer it as a service you can purchase as an extra. The patch system you install following our KB, and then the system runs automatically.


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