Our Experience & Service
With over 10-Years of experience providing hosting to organisations we have built a reputation for being helpful and reliable. With our stable billing vs public cloud and our friendly UK support staff we are a choice for many organisations
We have always pride ourselves on providing what the customer needs over trying to fit their needs into a box. For this reason all our services have flexible resources to suit you not you suit us.
Our Platform
We don't run out of platforms on custom-made hardware, no.... We use enterprise industry-recommended hardware for both the Storage and Server hardware—for example, Lenovo Servers, Pure Storage and low-latency switching. All Primary storage is encypted at rest to make sure that the data is held securely.
All our computing equipment is held with a military site. So yes we take security seriously.
We have uplinks to key carriers for the internet, providing the lowest latencies, with our main data processing hall located in one of the UK's best locations. This allows us to have some of the highest power densities with premium connectivity.
14 Days Money Back Guarantee
We also provide a 14-days money back guarantee for our hosting services. Not happy with the service. Cancel within 14 days and you won't be charged.
99.9% Uptime Guarantee
We offer a 99.9% uptime guarantee with all of our plans which is monitored by reliable third party companies. Whether it's the day or night, you can be confident that your website or hosted server is safe in our professional hands.
Contract Length
Contract lengths to meet your terms. Only want a monthly contract no problem. Looking for more security and a longer contract again no problem. We offer monthly and annual hosting plans to provide either more flexability or more discount.
Datacentres
Our clients rely on our efficient, effective and secure data centre to support their business-critical IT. Third party data centre accreditations validate our offering and provide assurance to company management, employees and external stakeholders, that we deliver on our promises. Datacentre accreditations:
ISO 9001:2015
ISO 14001:2015
ISO 27001:2013
ISO 50001:2018
PCI DSS
EU Code of Conduct for Data Centres
DCA Class 3 Fully Operational Data Centre
PASF (Police-Assured Secure Facilities) certified
GRESB rating (Global Real Estate Sustainability Benchmark) – four stars
We take your business seriously as such we supply seroius protection for fire and security.
Our Three Pillers
Reliable Support
As a Truly Cloud customer you can expect to receive reliable support as we believe support is the most important factor next to reliability. We provide support via our ticket system, email and telephone.
Passionate
We provide many products and services and have a passion for the quality and support provided. Create your order with us today to see just how well your service performs.
We Love Renewable
We have a deep passion for renewable energy and environmentally friendly hosting services and we are always keen to further expand this focus and attention to detail.